Customer Information

FAQs

GENERAL

Q: How do I place my order? A: You may place your order online, over the phone or in person. The choice is yours.

Q: How will my payment appear on my credit card statement? A: Once payment has been approved and processed your will see your payment appear on your statement as Planet Bowls Pty Ltd.

Q: Do you have a show room? A: We have a retail store selling everything to do with Lawn Bowls on the Sunshine Coast, Highlights info row image
4/703 Nicklin Way Currimundi
4575 Sunshine Coast, Queensland. Your more than welcome to come by and view our products before you buy. We have most products and colour options available to view.

Q: Is it safe to shop online? A: Yes, your information will remain secure at all times.

Q: Are the items you sell in stock? A: Generally yes, if the item you want is not available you will be informed of this by return email or phone.

Q: Can you customise an Item for me? A: Sometimes yes, please emailus or call us on 07 54378886 to discuss your options.

Q: Do you accept commercial and wholesale orders? A: Absolutely, please contact us on 0413 086 534 to discuss your requirements in detail.

Q: What is your company ABN number? A:42067349099

PAYMENT

Q: Can I pay by credit card? A: Yes, we accept Visa and Master Card.

Q: Can I pay over the phone? A: Yes please call 0413086534 to place your order.

Q: Is there another way I can pay? I don’t have a credit card. A: Yes, either by cash upon pick up or bank deposit. Our deposit details are:

Account Name: Planet Bowls Pty Ltd BSB: 064185 Account Number: 1024 6084

Q: Can I pay the delivery driver? A: No, payment must be made before the goods are sent out. Our delivery contractors are not equipped to take payments.

DELIVERY, RETURNS & WARRANTY

Q: How much does delivery cost? A: Delivery cost is dependant on your postcode and the weight of the product. Orders can be sent overseas and a quote for shipping will be calculated upon request. Please see our delivery and shipping page for details.

Q: Can I pick up the items I am interested in from your warehouse? A: Yes, please see our contact page for details of our location and trading hours.

Q: How long will it take to receive my goods when I order over the phone or online? A: We usually dispatch the goods within 2-3 business days. Once it leaves our facility you can expect local delivery within 1 day. Outside of the Sunshine Coast delivery ranges from 2-7 days. If sent via courier we provide you with tracking details so you will know exactly when the goods will arrive. See Shipping for further details.

Q: Are the goods insured while in transit? A: Yes, all goods are automatically insured.

Q: What If I receive damaged goods? A: If you receive goods that are damaged upon receipt please let us know as soon as possible to arrange a replacement. See our Terms and Conditions for further details.